How can you get customer service?

wondering how to get a hold of anyone to help with my new Xarm 6 . Reached out via email also setup a demo . the demo was a no show waited for 35 mins ? Hoping this is not a representation of how things are handled with Ufactory company . please let me know if anyone has had the same experience . Thank you for your time.

Sorry for the bad experience, my colleague Zoe should have contact you.
Normally, you can contact for support.
In case of emergency issue or you need quick reply, please contact me(Daniel) and my colleague Tony