New Uarm Swift Pro will not connect to my Mac

I just received my Uarm Swift Pro. When I try to connect it to my MacBook running OSX 10.9.5, studio (10.1.12) just reports the device as disconnected. The Mac hardware page shows that the device is connected via USB. There are no log files since the device isn’t connected (Studio doesn’t even have the menu item to examine log files).

This makes the Uarm completely useless - a $550 paperweight.

Hi, sorry for the problem. Some of the problem are caused by the latest version so please try the old version first.

here is the link of old version:


BTW, we have also found that, some backers with old version of Mac OS might also cause the problem. If it’s possible, please upgrade the OS.

If it still not work please fill in the form here which would help us a lot to find and fix the problem as soon as possible, thanks

I wish this would have helped. But when I try to download the link I get a 403 (access denied) error - details below.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

Access Denied


Oh, and I already filled out that form. I have seen no response.

Hi, I am sorry I made a mistake with the link,please check it again,thanks