Please answer my email relating to ticket 1118 - Repair,but Chinese Customs

1

Please answer my email relating to ticket 1118 - Repair,but Chinese Customs returned my damaged uArm Pro to me.

How am I going to get it repaired if he Chinese customs returned it to me.
Why did they return the uArm pro?

Please assist

UFACTORY Website
Official Store
uArm User Facebook Group

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English Channel
中文通道

2

Hi, we have contact you by Email twice without getting any reply yet, we have contact our local delivery company but we are not able to get the details why China customs return the parcel to you, could you contact DHL with your tracking number to figure out that?