Robots incorrect movement around 180 angles and failing movement with crunch noise

uArm Swift (Pro) Troubleshooting
1

uArm Serial No.: (the No. at the bottom of each uArm reading “UARM-78DB2FB292F0”)

Firmware Version: 4.4.0

Operation System: Win(10)

uArm Controlling Method: uArm Studio(Blocky)(version 1.1.2.2)
uArmcore version(1.0.1)

Please check the video below with sound on

check video here

I encounter an issues that the uARM cannot adjust and control in 180 angles and the height. It has some weird sound when moving in this degree and height. Please help as soon as possible for this case. Thank you very much.
WHY is this happening on the robot?

2

Hello, please check your email. Thanks.

1 Like
4

Hi , thx for the reply . I just email back.

5

Hi ,
uArm Serial No.: UP1300190901CC

6

Hi Jane , the replied email is still pending from support. Please help as soon as possible for this case. Thank you very much.

7

Dear customer,
We are very sorry to hear about the unfortunate experience you have had with our product.
We recommend you send your UFACTORY product to us for repair.
Please send the information below to my email(shiyanfei@ufactory.cc) :

  1. Contact information (include Name/Email/Phone Number)
  2. Physical Address

Best regards,
Jane.

8

Hi Jane,

Thank for the reply.
May I know roughly will it take how long for repair and send back?
The Physical location is in Singapore. Other more detail will send to your email.

Best regards,
Eugene Tey

9

Hello,
The maintenance time and shipping time are expected to be about 3 weeks.

Best regards，
Jane.

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