Swift Pro 3d printer PLA tube not going through feeder

Hi, i’m having a problem while setting up the swift pro 3d printer. When i try to feed the PLA tube through the feeder, it gets stuck between the gear and the other wheel before it can reach the PTFE tube. Any help or suggestions would be greatly appreciated. TYIA

uArm Serial No.: 508CB17676BB

Firmware Version: 3.1.9

Operation System: Windows 10

uArm Controlling Method: Blockly/Cura

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Does the material stuck here:

If not, please show us a picture so that we could help you, thanks

it gets stuck between the gear and the spinning piece before it can reach that end

Please try the steps as picture above, and then feed the PLA filament again. THANKS