I am a teacher in Indiana USA
We receive a UArm Swift Pro that doesn’t work. Individually or hook to the computer.
You can see the LED power up. It makes no beep and the Arm doesn’t move. The USB and the bluetooth do not connect. I have tried with 2 computers. I check the power supply and its okay -Has 11 volts. I have run 3 different versions of the software to see if it would connect. nothing is working.
I have reached out to the company, over two weeks. They keep writing back asking what is wrong.
I even made a film and sent showing it doesn’t work. Anyone have any ideas how to get them to replace or get the school its money back? Very frustrated. I hoped to use this to teach STEM with my middle school students. Any help would be appreciated.