Uarmcore not running

uArm Serial No.: UP130017110020

Firmware Version: null

Operation System: Win 10

uArm Controlling Method: uArm Studio v. 1.1.23

When I connect my uArm Swift Pro, it shows up in Device Manager on COM5 and the device manager says the device is working properly. However, I cannot connect to the uArm to send it instructions using any serial monitor (using PuTTy, I get a message saying access denied). When I connect with uArm Studio, I get a message that I need to update the firmware, but when I try to update the firmware, it freezes on 0% complete. When I try to update the firmware using XLoader, I get a message that it cannot connect.

Any help is greatly appreciated.

Here is the error report, which indicates that uarmcore is not running? (I had to delete some of the error report for it to accept the post).

“Studio”: {
“APP_NAME”: “uArmStudio”,
“APP_VERSION”: “1.1.23”,
“Channel”: “prod”,
“CATEGORY”: “software”,
“LANG”: “en”,
“OS_INFO”: “win32 x64 10.0.19045”,
“OS_TYPE”: “win”,
“OS_ARCH”: “x64”,
“UARM_CORE_VERSION”: " 1.0.1",
“cur_new_firmware_ver”: “4.9.0”
“UArm”: {
“portName”: null,
“firmwareVersion”: null,
“hardwareVersion”: null,
“productName”: null,
“productType”: null,
“portSerialNumber”: null,
“currentX”: null,
“currentY”: null,
“currentZ”: null,
“currentR”: null
“Problems”: {
“coreExisted”: true,
“coreRunning”: false,
“coreConnected”: false,
“uarmConnected”: false,
“driverInstalled”: true,
“uarmPortConnected”: false,
“other”: “”

Hi Steve,

Can you take a screenshot of the update message prompted by our uArmStudio?
You need to kill the uarmstudio(uarmcore.exe) process if you need to connect with other tools, it will occupy the serial port.

Best regards,