Universal holder does not fit


I just received my uArm. I tried to use the universal holder directly on the end (w/o the servo) but it does not fit into the slot. The male end is maybe a few mm wider. Anybody else have this issue?

Hi, could you shoot a video about that for us to figure out the issue?

Here is a picture: https://photos.app.goo.gl/xiZ6UmdXyHZDCsnt8
It doesn’t go in, its too thick.
Note that I have the servo attached on the other side.

We recommend to send the info below to support@ufactory.cc(please do not post your info here) to request a new universal holder.

  1. Contact information (include Name/Email/Phone Number)
  2. Physical Address
  3. Product type
  4. SN (On the bottom of the product)
  5. Proof of purchase (photocopy or photo or screenshot) and product receiving date.

Okay. Is it possible I can get the cad file for the part that connects the holder to the arm? I can try to 3D print it in the meanwhile.