xArm6 LAN light not turning on when connected to computer/ethernet

To whom it concerns,

We have connected a xArm6 to our computer. However, the LAN light is not turning on. Consequently, when we tried to enter the IP address of our control box, it returns the error message: ‘Failed: Server is not ready”.

What is the most likely cause of this and how do we fix this?
Cheers in advance.

Hi Gavinli,

Please provide the SN of the control box. What is the IP of your PC?
Please shoot a video to show us the status of the indicator.

Best regards,