We updated Studio and Firmware yesterday and have encountered many problems!
We would like to downgrade back the previous version because we need to complete
orders for our customers. Please send me information on how to reverse the
update of App Studio and the robot firmware (if necessary).
Thanks,
Andre Sant’Anna
Director, R&D
Applied Anodize, Inc.
Some problems encountered (1 and 4 are critical):
- Our production program now gets C23 errors (speed exceeded). We have tried
to do simple adjustments to speed and accel but can’t get it to work. This program
used to work fine before the update. - Updating lost all of our TCP presets
- Changes to UI (white background) makes our operator instructions unreadable
(we used colors heavily to increase visibility against the black background) - The Blockly editor zoom function is broken somehow with the scroll wheel of the mouse.
The zoomed area jumps around unpredictably. We can’t use the editor like this.
The editor is also very laggy, quite painful to use. - The “create new file” button sometimes doesn’t appear. Making it impossible to create
new programs. We have to restart Studio to make it come back. - The “quick copy” function cannot be saved. Pressing “save” does nothing.
- The “enable robot” button does not appear to do anything. However the robot is enabled.
- Changing to “reduced mode” does not update the information in the little window on the screen.
In my opinion, this update has serious quality issues! We tried the update to see if some intermittent
problems we have been experiencing got fixed. But now we are stuck!