We are having an issue after updating our robot and controll box to firmware version 1.9.0 from 1.7.0 using the update tool xarm-tool-gui-0.9.57, and using the offline packages for updates.
After the update we are unable to connect to the robot using uFactory Studio. All we get is " Failed: server is not ready". It worked without issue before the update. We can still ping the robot at the usual IP adress.
Has anyone experienced this before ? Or can anyone give us support on how to revert to the previous firmware ? ( we have tried flashing the oldest firmware included in the update tool package which is 1.6.9 with the same results)
Thank you very much,