Please note that the vacuum gripper should be installed after the xarm is powered off (press the emergency stop button on the control box).
If after installing according to the steps in the manual, if there is still a problem with the vacuum gripper, please give us a picture or video of the vacuum gripper.
Please, is the communication of the robotic arm normal? Can it be connected to the robotic arm with xArm Studio?
Make sure that the robotic arm is powered on (turn up the emergency stop button on the control box.)
Hi,We are very sorry to hear about the unfortunate experience you have had with our product.
We recommend you send the vacuum gripper to us for repair. Please send the information below to email: email@example.com
Please provide the information below:
Contact information (include Name/Email/Phone Number)