uArm is not connected. Driver is not installed

uArm Swift (Pro) Troubleshooting
1

Hi,

I’m trying to operate my uArm Swift Pro using uArm Studio in Windows 10, but I get stuck at the following screen:

error
error1262×789 117 KB

When I click on “Check for Updates” and navigate to the “Troubleshooting” tab, I get this screen:

troubleshooting
troubleshooting1261×785 35.4 KB

Here is the error report:

{
“Studio”: {
“APP_NAME”: “uArmStudio”,
“APP_VERSION”: “1.1.20”,
“Channel”: “prod”,
“CATEGORY”: “software”,
“LANG”: “en”,
“OS_INFO”: “win32 x64 10.0.17134”,
“OS_TYPE”: “win”,
“OS_ARCH”: “x64”,
“MAIN_WINDOW_URL”: “file://C:\Program Files\uArmStudio\resources\app.asar\dist/index.html”,
“FAQ_URL”: “http://issue.ufactory.cc/faq.html”,
“HOME_PAGE_URL”: “http://ufactory.cc”,
“SOCIAL_URL”: {
“forum”: “https://forum.ufactory.cc”,
“github”: “UFACTORY · GitHub”,
“facebook”: “uArm Robotic Arm User Group | Facebook”
},
“APP_COPYRIGHT”: “@2018 UFACTORY”,
“UPDATE_URL”: “http://update.ufactory.cc/releases/updates.json”,
“FIRMWARE_DEFAULT_DIR_PATH”: “C:\Program Files\uArmStudio\resources\studio\firmwareDefault”,
“UARM_CORE_PATH”: “C:\Program Files\uArmStudio\resources\studio\uarmcore”,
“UARM_VISION_PAH”: “C:\Program Files\uArmStudio\resources\studio\uarmvision”,
“UARM_VISION_LISTEN_PORT”: “18322”,
“UARM_VISION_VERSION”: “0.1.0”,
“UARM_CORE_LISTEN_ADDRESS”: “127.0.0.1”,
“UARM_CORE_LISTEN_PORT”: “18321”,
“UARM_CORE_VERSION”: " 1.0.1",
“WEBSOCKET_SERVER_ADDRESS”: “ws://127.0.0.1:18321/ws”,
“CAMERA_LISTEN_URL”: “http://127.0.0.1:18321/video”,
“STUDIO_DIR_PATH”: “C:\Users\ryanl\uarm\studio”,
“MINIMUM_FIRMWARE_VERSION”: “3.2.0”,
“HOME_DIR_PATH”: “C:\Users\ryanl\uarm”,
“STUDIO_CONFIG_PATH”: “C:\Users\ryanl\uarm\studio\config.json”,
“FIRMWARE_DIR_PATH”: “C:\Users\ryanl\uarm\firmware”,
“AVRDUDE_DIR_PATH”: “C:\Program Files\uArmStudio\resources\studio\avrdude”,
“LOG_DIR_PATH”: “C:\Users\ryanl\uarm\studio\log”,
“DRIVER_DIR_PATH”: “C:\Program Files\uArmStudio\resources\studio\driver”,
“CURA_DIR_PATH”: “C:\Program Files\CuraForuArm\Cura.exe”,
“CACHE_DIR_PATH”: “C:\Users\ryanl\AppData\Roaming\uarmStudio”,
“API_HOST_URL”: “http://studio.avosapps.us/”
},
“UArm”: {
“portName”: null,
“firmwareVersion”: null,
“hardwareVersion”: null,
“productName”: null,
“productType”: null,
“portSerialNumber”: null,
“currentX”: null,
“currentY”: null,
“currentZ”: null,
“currentR”: null
},
“Problems”: {
“coreExisted”: true,
“coreRunning”: true,
“coreConnected”: true,
“uarmConnected”: false,
“driverInstalled”: true,
“uarmPortConnected”: true,
“other”: “”
},
“ports”: [
“COM4”
]
}

I checked that the device (Arduino Mega 2650) was connected via COM Port using the Device Manager, and tried updating the drivers. No luck.

I’m having a similar issue using Linux as well. Any help in resolving this problem would be appreciated. Thanks.

2

You could refer to the item 8 of this post.