Uarm Pro starts in a wrong position

Grewy 2017-09-26 20:27:33 UTC #1

Hi,

I just got my Uarm Swift Pro. Seems very cool and build quality feels good. However, when I turn it on, it's starting position is almost alle the way to the left. I use Uarm Studio and the "Control" app in the software.

I didn't want to calibrate it manually since it said they don't recommend it.

Any help?

uArm Serial No.: UARM-0505170801

Firmware Version: 3.1.16

Operation System: Win 7
uArm Controlling Method: uArm Studio

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Cleo 2017-09-27 09:46:57 UTC #2

Hi @Grewy

You can try the calibration method mentioned in this official FAQ.

Regards,
Cleo

Grewy 2017-09-29 21:06:08 UTC #3

I looked at that but sentences like "please DON'T calibrate it if not necessary." made me ask the question on the forum first. I just unpacked my uarm pro and it is useless. So I was wondering if something was broke, therefore i didn't what to work too much on it.

If calibration is a standard part of unpacking the uarms you guys should really include it in the setup guides.

I will try the calibration and see if it works.

Cleo 2017-09-30 01:45:32 UTC #4

Hi @Grewy

All the uArms were calibrated before shipping.
If you unpacked and it was useless, it must be the hardware problem.

Please describe your problem in detail here (better with pics or videos): https://ufactory.kf5.com/hc/request/new/lang/en/
If it's proved to be our problem, we will send you a new one.

Sorry for the trouble.

Regards,
Cleo