uArm Serial No.: (the No. at the bottom of each uArm reading “UARM-XXXXXXXXXX”)
Firmware Version:
Operation System: Win(7,8,9,10)/Mac/Linux
uArm Controlling Method: uArm Studio/uArm Play/Arduino/Python (Please specify the software/library version)
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Daniel
April 16, 2020, 6:07am
2
I have already reviewed the post and sometime it appears for 3 seconds and then disappears.
moved the UARM two other Windows machine and still same error. Download reports drivers true, but UARM is both false. Waiting patiently!
Daniel
April 16, 2020, 10:02am
4
That’s weird, did you try “remove the power cable of uArm and connect uArm to your PC by USB cable only?”
Yes, figured out that the USB cable and the female connector on the Uarm weren’t solid connection. Remove the back cover and with pliers gently squeezed the female connector. I guess when I connect it windows recognizes the device I let go and the connection breaks. That is why it appears and then disappears. Thank you for responding to my post. stay Safe!
Daniel
April 17, 2020, 6:07am
6
vikings:
Yes, figured out that the USB cable and the female connector on the Uarm weren’t solid connection. Remove the back cover and with pliers gently squeezed the female connector. I guess when I connect it windows recognizes the device I let go and the connection breaks. That is why it appears and then disappears. Thank you for responding to my post. stay Safe!
It seems that most probably the USB port of the uArm is malfunctional, if you did changed another USB cable and dose not work, then we recommend you inital RMA service, check here:
This post is base on the condition that you believe the uArm robot need get RMA service after you read the troubleshooting posts on UFACTORY forum, if you did contact UFACTORY technical support by Email, you would get a instruction with details about how to process the RMA service.
We need all the “Essential Information” listed below for RMA service.
So be sure you did attach all the Essential Information on the Email you send to support@ufactory.cc.
Essential Information
(1) Contact informa…