S20 Device IC Hardware Error

xArm/850 Troubleshooting
1

Hello, we have a xArm6, which keeps show the S20 error.

I saw a previous post with the same S20 error, and went through a similar process, but the error did not go away: Error code S20 - Driver IC Hardware Error

PXL_20250710_083849697

Please let me know how to solve this. Thank you!

2

Here is the D11 debugging message:
PXL_20250710_083940629

3

Here is the arm’s current pose:

PXL_20250710_083948330
PXL_20250710_0839483301920×2560 619 KB

4

Hi Kyoung,

Please enter ‘Settings-General-Debugging Tools-Joint’, send the command below and take a screenshot of the result to us, thanks in advance.
And How did the S20 error happen?

  1. H16
  2. H114D000CI6
  3. H102D000CI6

image

Best regards,
Minna

5

PXL_20250714_070520654
PXL_20250714_0705206541920×2560 955 KB

Hi Minna, here is the screen shot with the results.

The S20 error occurred when I put the robot in manual mode and moved the arm a bit, but the joints got locked. To unlock them, I entered UFactory Studio, and that’s when the error started appearing. Since then, the S20 error hasn’t disappeared, and I haven’t been able to operate the robot.

Please advise the next steps. Thank you so much!

Kyoung

6

Hi Kyoung,

Thanks for the screenshot, it’s most likely a hardware issue.
Please reach to support@ufactory.cc and share the contact information,we will proceed to get the arm back for repair, thank you.

Best regards,
Minna

7

Thank you, Minna! I’m reaching out to support@ufactory.cc for help.