1. xArm Firmware and xArm Studio upgrade issues。
The xArm Firmware and xArm Studio is placed in the cloud, hence the Controller needs to be connected to the Internet during the upgrade process.
Upgrade reference 【Official】How to upgrade xArm Studio and xArm Firmware
2. Python / C + + SDK or ROS report “Error Code xx”
“Error Code xx” is the error come from the xArm Robot, xArm Controller, xArm Gripper or xArm Suction Cup. At present, only xArm Studio integrates clear and complete natural language error content. The Python/C++ SDK or ROS generally only has error codes and cannot see specific problems.
So, on this condition, you’d better use the Studio to connect the xArm and to see what happened.
3. Python/C++SDK or ROS reports an error, but the error message is NOT “Error Code xx”
Generally, it may has nothing to do with hardware. It the problems during the process of using the SDK or ROS. It is recommended to send the screenshots to support@ufactory.cc or your sales representative.
4. “Multi-turn Encoder Error”
(1)Please download this software and run it while the PC is connect to the xArm Controller
https://drive.google.com/open?id=1JTjni4Of6jX6s1zAaB-q0pVWYpuONiGH
(2)Restart the controller after the error is cleared.
(3)If it can’t solve the problem, it is recommended to contact support@ufactory.cc or your sales representative.
5. Problems with Manual Mode of xArm 5
It is recommended to upgrade the xArm Firmware and xArm Studio to V1.1.0 or later, and then contact support@ufactory.cc or your sales representative to get the license to active the Manual Mode of xArm 5.